Refund Policy
Effective Date: 15 Jan 2025
At UPMOZ INNOVATIVE SOLUTIONS, we are committed to providing high-quality digital products and services. Our Mini Website Maker offers instant setup, premium hosting, SSL security, and a wide range of features to help you create your own professional online presence. Due to the nature of digital services and instant activation, we maintain a strict refund policy as outlined below:
1. No Refunds After Activation
- Once your Mini Website account is created, hosting space is allocated, SSL certificate is issued, and services are activated, we are unable to offer any refunds.
- Activation involves resource allocation and setup costs that are non-recoverable.
2. Trial and Previews
- We encourage you to explore the sample templates and demo websites available on our platform before making a purchase.
- Our sales team is also available to clarify any doubts prior to signup.
3. Service Commitment
- We are committed to resolving any technical issues you may face.
- If you encounter any difficulty while using our service, please contact our support team at upmozwebsite@gmail.com or WhatsApp us at 9881401689.
- We strive to address and resolve all concerns promptly.
4. Eligibility for Refunds (Only in Exceptional Cases)
- Refunds may only be considered in the following rare scenarios:
- If your website or service could not be activated due to technical errors solely from our side and could not be rectified within 10 working days.
- If payment was made by mistake for duplicate orders and verified by our billing team.
- In such cases, refund requests must be made within 5 days of payment by contacting us through registered email or WhatsApp.
5. Non-Refundable Situations
- Change of mind after purchase.
- Lack of technical knowledge to use the platform.
- Unavailability or delay of your own content (text, images, videos, etc.) required for website customization.
- Third-party service issues such as domain registration problems, payment gateway integration delays, etc.
- Any reason not directly attributable to UPMOZ INNOVATIVE SOLUTIONS.
6. Refund Process
- If a refund is approved:
- It will be processed through the original mode of payment.
- Refund processing time may take 7–14 working days after approval.
7. Contact Information
For any queries regarding this Refund Policy, please contact:
Sales & Support Team
Email: upmozwebsite@gmail.com
WhatsApp: 9881401689